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Booking and Cancellation Policy

Booking and Cancellation Policy

Ministry of Faces

At Ministry of Faces, we take pride in providing every client with the highest level of care and professionalism. To ensure appointments run smoothly and fairly, the following terms apply to all bookings. By proceeding with a booking, you confirm that you have read, understood, and agreed to these terms.

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Booking Fee

 

  • A £50 booking fee is required to secure all appointments.

  • This fee is deducted from your treatment cost on the day.

  • If you attend your appointment but, after consultation, decide not to go ahead with treatment, the booking fee will be refunded.

  • Under all other circumstances, booking fees are strictly non-refundable.

 

Rescheduling & Cancellations

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  • Clients must provide at least 72 hours’ notice to reschedule or cancel.

  • You may reschedule once only; further changes require a new booking and booking fee.

  • Cancellations made with less than 72 hours’ notice, or failure to attend without prior communication, will result in the loss of your booking fee and may result in the full treatment fee being charged.

  • If Ministry of Faces needs to reschedule your appointment, your booking fee will be rolled over to the next available slot.

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Late Arrivals

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  • Please arrive on time for your appointment.

  • If you are more than 5 minutes late, we reserve the right not to proceed with treatment as this causes delays to following clients.

  • In these cases, your booking fee will be forfeited and the full treatment fee may still be charged.

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Age & Identification

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  • Clients must be 18 years or older at the time of treatment.

  • A valid photo ID is required at every appointment. Failure to present ID will result in cancellation of your appointment and the booking fee being forfeited.

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Children & Guests

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  • Children under the age of 18 are not permitted in the clinic under any circumstances. This is a strict condition of our insurance policy.

  • Appointments are to be attended alone. Friends, partners, or guests are not permitted to accompany clients. If additional guests attend, we reserve the right to refuse treatment and your booking fee will be lost.

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Payments

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  • We accept cash, debit card, credit card, and Apple Pay.

  • ClearPay is available in-clinic to pay treatment balances. A 6% service fee will be applied to the total treatment price when using ClearPay. Clients must review ClearPay’s own terms before choosing this option.

  • We also offer in-house payment plans for larger treatments:

    – Treatments over £300 may be spread across 3 months.

    – Treatments over £500 may be spread across 6 months.

  • All booking fees are processed through PayPal or Stripe. Both apply non-refundable processing fees.

  • Any attempt to reverse or charge back a payment will be challenged legally. Ministry of Faces will supply PayPal, banks, and legal representatives with evidence of your acceptance of these terms at the time of booking.

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Final Terms

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  • By booking, you agree that all fees and deposits are non-refundable except in the circumstances outlined above.

  • Ministry of Faces reserves the right to refuse treatment if these terms are not met.

  • These policies exist to protect our time, resources, and clients, and to ensure that every appointment runs smoothly and fairly.

 

 

We thank you for your understanding and cooperation, and we look forward to welcoming you to the clinic.

Media and Social Media Policy

Media and Social Media Policy

Ministry of Faces

At Ministry of Faces, we value transparency and client trust. We occasionally capture photos or videos before, during, or after treatment to showcase our work, educate other practitioners, and promote our services. Please read the following carefully, as by booking you confirm your understanding and agreement to this policy.

 

Consent & Use of Images

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  • By booking an appointment, you agree that photographs or videos may be taken during your time in clinic for treatment monitoring, training, or marketing purposes.

  • We will always seek verbal or written consent before sharing any identifiable images or content on our social media channels, website, or marketing materials.

  • If you prefer not to have your images shared, please notify us before your appointment begins. We respect your privacy and will fully honour your wishes.

 

Ownership & Rights

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  • All images, videos, and content captured in clinic remain the sole property of Ministry of Faces.

  • With your consent, Ministry of Faces reserves the right to use this content across any platform, including but not limited to social media, websites, printed materials, and educational resources.

  • Once content is published, you acknowledge that it may be shared or reshared beyond our direct control (e.g., via social media platforms).

 

Withdrawal of Consent

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  • If you withdraw your consent for identifiable content before it is published, we will not share the material.

  • Once content has been published, consent cannot be retrospectively withdrawn. Ministry of Faces accepts no liability for content already in the public domain.

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Anonymised or Non-Identifiable Content

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  • In some cases, close-up images or videos may be taken that do not reveal your identity (for example, treatment areas only). These may be used without additional consent, as they do not disclose personal information.

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Professional Standards

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  • Content is always created and shared in a way that reflects our professional standards and brand values.

  • We will never post images that are misleading, inappropriate, or that could bring disrepute to our clients or clinic.

 

Final Terms

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By booking an appointment, you acknowledge that you have read, understood, and accepted this Social Media & Media Consent Policy. These terms ensure clarity for both parties and allow us to continue delivering exceptional treatments while maintaining trust and professionalism.

Payment/Refund Policy

Payment and Refund Policy

Ministry of Faces

At Ministry of Faces, we are committed to providing exceptional service and transparency in all aspects of your treatment journey. This policy sets out the terms relating to booking fees, payments, and refunds. By booking an appointment, you confirm that you have read, understood, and agreed to the following.

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Booking Fees

 

  • A £50 booking fee is required to secure all appointments.

  • This is deducted from your treatment cost on the day.

  • If you attend your appointment but, after consultation, decide not to proceed with treatment, your booking fee will be refunded.

  • Under all other circumstances, booking fees are strictly non-refundable.

 

Payment of Balances

 

  • The remaining balance is payable on the day of treatment.

  • We accept cash, debit card, credit card, and Apple Pay.

  • ClearPay and in-house payment plans are available (see below).

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ClearPay

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  • ClearPay can be used in clinic to pay for treatment balances.

  • A 6% service charge is added to the total when using ClearPay.

  • Clients are responsible for reviewing ClearPay’s terms and conditions before selecting this payment method.

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In-House Payment Plans

 

We offer flexible payment plans for larger treatments:

 

  • Treatments over £300 can be spread across 3 months.

  • Treatments over £500 can be spread across 6 months.

  • Plans must be agreed in advance, and all instalments must be paid on time.

  • Failure to meet payments may result in withdrawal of the treatment plan and legal recovery of outstanding balances.

 

Refunds

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  • Booking fees are non-refundable except where the clinic cancels your appointment and you choose not to reschedule.

  • Treatment payments are non-refundable once treatment has been provided.

  • Refunds will not be issued for results that do not meet personal expectations, as outcomes vary individually and results cannot be guaranteed.

  • Refunds will not be issued for missed or late appointments, or for failure to comply with medical eligibility requirements disclosed at consultation.

 

Chargebacks & Disputed Payments

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  • All payments are processed securely via PayPal, Stripe, or card providers.

  • Any attempt to reverse or charge back a payment will be challenged legally.

  • Ministry of Faces will provide evidence of booking, attendance, and acceptance of policies to payment providers and legal representatives.

 

Clinic Cancellations

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  • If Ministry of Faces needs to cancel or reschedule your appointment, your booking fee will be rolled over to the next available appointment.

  • If you do not wish to reschedule, your booking fee will be refunded in full.

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Promotions & Discounts​

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  • Promotional offers, discounts, or vouchers are non-transferable and have no cash value.

  • Expired offers or vouchers will not be accepted under any circumstances.

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Unsuitable for Treatment

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  • If, at consultation, you are found to be medically unsuitable for treatment, your booking fee will be refunded in full.

  • If you have failed to disclose medical information that makes you unsuitable, the booking fee will be forfeited and additional charges may apply

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Service Refusal 

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  • We reserve the right to refuse treatment at our discretion. This includes cases of abusive behaviour, repeated cancellations, or non-compliance with clinic policies.

  • In such cases, deposits and payments will not be refunded.

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Final Terms

By booking with Ministry of Faces, you confirm your acceptance of these terms. This policy is in place to protect our time and resources and to ensure fairness to all clie

Privicy Policy

Privacy Policy

Ministry of Faces

Ministry of Faces is committed to protecting your privacy. We collect and process personal information in line with the UK GDPR, the Data Protection Act 2018, and our clinical confidentiality requirements. This policy explains what data we collect, how we use it, and your rights.

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Information We May Collect

 

We may collect any of the following types of information when you enquire, book, or attend appointments, use our website, or otherwise interact with us:

 

  • Personal details: name, date of birth, age, gender, address, phone number, email address, next of kin, emergency contacts, identification documents.

  • Medical information: health history, allergies, medication, treatment history, photographs, prescriber notes, and any information relevant to assessing suitability for treatment.

  • Appointment information: booking history, cancellations, reschedules, payment records, and communications with the clinic.

  • Financial information: payment details, billing history, finance applications, ClearPay usage, or payment plan agreements.

  • Marketing & preferences: consent to receive updates, interests, treatment preferences, survey responses, feedback, and competition entries.

  • Website & online use: IP address, device information, browser type, cookies, location data, visit history, clickstream, and other analytics.

  • Social media interactions: messages, comments, or engagements on our official platforms.

  • Any other information voluntarily provided by you (for example, lifestyle details during consultation or personal preferences shared with our staff).

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How We Use Your Information

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We use the information we collect to:

 

  • Provide and manage treatments safely.

  • Confirm appointments, send reminders, and follow up after treatments.

  • Maintain accurate medical and business records in line with legal and insurance requirements.

  • Process deposits, payments, refunds, and finance agreements.

  • Contact you with updates, offers, and clinic news (only if you have opted in).

  • Personalise your experience and recommend treatments suited to you.

  • Conduct internal audits, training, research, and service improvements.

  • Protect the security of our website and clinic systems.

  • Comply with legal, regulatory, and insurance obligations.

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Sharing Your Information

 

We may share your information where necessary with:

 

  • Prescribers, pharmacies, or laboratories for safe treatment provision.

  • Payment providers, booking software, or IT support companies.

  • Marketing and communication platforms (only where you have opted in).

  • Legal, regulatory, or insurance bodies if required.

  • Law enforcement where disclosure is legally required.

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We will never sell your personal data. All third parties we work with are GDPR-compliant and contractually bound to protect your data.

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Data Retention & Security

 

  • Medical records are retained for the period required by law and insurance.

  • Payment and booking records are retained for business and accounting purposes.

  • All data is stored securely, with encryption and restricted access to authorised staff only.

  • Backups are taken regularly and securely.

  • Data is not transferred outside the UK/EEA without appropriate safeguards.

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Your Rights

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Under GDPR, you have the right to:

 

  • Access a copy of your personal data.

  • Request correction of inaccurate information.

  • Request deletion of personal data where legally permissible (medical records are exempt).

  • Restrict or object to certain types of processing.

  • Withdraw consent for marketing at any time.

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Requests must be made in writing to: info@ministryoffaces.co.uk. Proof of ID may be required.

 

Cookies & Website Tracking

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Our website uses cookies and analytics tools to distinguish users, improve performance, and deliver relevant content. Cookies may track usage data such as browsing history, location, and device information. You may disable cookies in your browser, though this may affect functionality.

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Policy Updates

 

We may update this Privacy Policy at any time to reflect changes in law, clinic practice, or technology. The latest version will always be available on our website.

 

Contact & Complaints

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For questions or concerns about this policy, contact:

Practice Manager – Ministry of Faces

Realtex House, 2 Leeds Road, Rawdon, LS19 6AX

Email: info@ministryoffaces.co.uk

 

If you are not satisfied, you have the right to complain to the Information Commissioner’s Office: www.ico.org.uk.

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Last updated: March 2025

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